Audience Information

2021-22 Audience Guidelines

Updated November 8, 2021 – In-person, public attendance for all advertised concerts, recitals and special events for visitors is currently on hold for the duration of the fall term (until December 21). Winter term TBD. Please do not come to campus to attend any events in person until further notice. Once in-person audiences are permitted to resume for members of the public, all campus visitors will be expected to comply with Western's visitor policy, in additional to any additional health and safety requirements as determined by concert management staff at the Don Wright Faculty of Music.

In the meantime, please continue to enjoy our livestream performances.

Thank you for your ongoing patience as we prepare to safely welcome the public back to our halls.

In-person audiences are limited to current Music students, faculty, staff and Music Library staff ONLY, until further notice. Authorized audience members must show Western ID and unique, personalized Concert Pass at the door. Concert Passes are available for pick up in TC 232 during posted business hours (generally 9-2pm Mon-Fri). Contact musicevents@uwo.ca for more information about Concert Passes.

All questions about event attendance may be directed to musicevents@uwo.ca 


General Audience Information

The following information applies if/when visitors are permitted to attend events in person.

In case of emergency, please notify an usher for assistance.

Good scents policy: All buildings are scent-free.

Find Us

Latecomers

Please wait for an appropriate break in the performance before entering the hall.

Recordings

The use of camera and recording devices is strictly prohibited due to copyright and privacy legislation. Please turn off all electronic devices.

Groups/Schools

Advance arrangements must be made to ensure space (groups of 8 or more). Contact agorbase@uwo.ca or 519-661-2111 x80532. Teachers and band/orchestra/choir leaders – learn more about campus visits for school children and prospective music students.

Accessibility

Talbot College and the Music Building are equipped with an elevator and ramp access. Seating in the theatre is limited. To ensure accommodation, please notify the box office at 519-672-8800 – ideally two days in advance – if you require special accommodations for seating. Additional questions can be directed to the Don Wright Faculty of Music at 519-661-3767 or musicevents@uwo.ca

Parking

Significant changes have been made by Western’s Parking and Visitor Services department. Campus rates and availability vary by lot and time of use. Pay-and-display and credit card entry visitor parking is available in the Talbot Lot and throughout campus. Please pay close attention to all parking lot signage for changes. All spaces are available on a first-come-first-serve basis. For complete visitor parking information by lot, including rates and information on complimentary weekend parking, visit the parking website or call 519-661-3973.

Tickets

Unless otherwise noted, all concerts are free of charge and no advance booking is required. For ticketed performances, advance booking is recommended online via the Grand Theatre box office or call 519-672-8800. An additional $5 fee per ticket is applied to all last-minute door sales, when available. Payment at the door is cash only.

Ticket tips and FAQ

Most of the 350+ recitals and concerts held each year at the Don Wright Faculty of Music are free. The decision to charge admission to select performances is for cost-recovery purposes, when production costs outweigh the curriculum’s budget allotment. Thank you for supporting our students and facilities!

Order fee

The Grand Theatre charges an “order fee” for each ticket order received online or by phone. The order fee is not applied to tickets purchased in advance in person at the Grand Theatre (471 Richmond St., London, ON N6A 3E4). The fee per order remains the same regardless of the number of tickets being purchased. Consider purchasing multiple tickets at once for your group, or purchase all your tickets for the season at once.

Advance tickets

In general, “advance tickets” are available via the Grand Theatre until approximately 12 noon on the final business day before a concert or performance. Exceptions apply for a variety of reasons (e.g. number of ticketed events taking place, availability of remaining tickets, staffing, etc.) but overall, we aim to leave them available for advance purchase as long as possible. Advance tickets are not available for purchase via the Don Wright Faculty of Music. Door sales (cash only, subject to an additional $5 fee per ticket) may be available at the venue approximately 45 minutes before each performance.

Door sales

In general, it’s a good idea to purchase tickets in advance whenever possible. All door sales are cash only and cost $5 more than the advance ticket price. Tickets are available for purchase at the door of the concert or event approximately 45 minutes beforehand. Availability of tickets at the door varies between each event. For example, both fully staged opera productions are reserved seating and select performances can sell out in advance quickly.

Reserved seating

All event seating is unreserved and seating is first-come-first-served except for both fully staged opera productions. To select specific seats for the operas in advance, call 519-672-8800 or visit the Grand Theatre box office in person to discuss. Specific seat selection is not available via the Grand Theatre’s online ticket order form.

Still have questions? Please call 519-661-3767 or email musicevents@uwo.ca

Smoking Policy

Effective July 1, 2019, smoking is not permitted anywhere on campus. This rule is in effect at all times (including weekends, evenings and during intermission) and includes all visitors to campus. Thank you for your understanding and patience. For more information, visit www.uwo.ca/cleartheair.

Donations and Sponsorships

To support students and faculty, charitable donations can be made online or by mail to Don Wright Faculty of Music, Western University, 1151 Richmond Street North, London, Ontario N6A 3K7. Contact Karmen Ferraro to discuss donation and sponsorship opportunities at 519-661-2111 x85695.

Stay up to date

Check the master events calendar online for changes to the schedule before you leave home.

Sign up for our monthly events e-mail to hear about schedule changes and 150+ more events than ones listed in the concert brochure.

View all schedule changes from the printed brochure (distributed in August) on the concert brochure webpage.

To request a physical copy of the printed concert brochure, send your name and full address to musicevents@uwo.ca. The concert brochure may also be viewed online.


General event inquiries

519-661-3767
musicevents@uwo.ca