Audience Information

2023-24 Audience Guidelines

Updated August 22, 2023

We are thrilled to have members of the public back in our venues for the 2023-24 concert season.

Masks are not required for audience members. Common areas (including lobbies, hallways and Talbot Eatery) and concert venues are mask-friendly environments, where wearing a mask is your personal choice and no one should make you feel uncomfortable regardless of your decision. 

Please complete the Provincial self-assessment tool before arriving on campus. 

For full campus guidelines, visit Western's COVID-19 webpage. All questions about event attendance at the Don Wright Faculty of Music may be directed to 

To purchase advance tickets for 2023-24 opera performances visit the Opera at Western webpage. To purchase advance tickets for the Parsons and Poole concert visit the Parsons and Poole webpage. For more information on ticketing and box office hours, see below.

Concert programs are available online only, and can be downloaded in advance or upon arrival with your smartphone. Programs are also on display outside PDT and vKH. Printed concert programs will be available for all ticketed events (all opera productions and Parsons and Poole Concert) and are included in the price of admission.

Changes happen! We urge you to sign up for our monthly email to be notified year-round of hundreds of events, and to receive changes and updates directly to your inbox. 

Quick links

Music Events Calendar (including all student ensemble and opera events)
Livestream performances
Student ensembles and performance groups
Support the Don Wright Faculty of Music - direct your donation to the Don Wright Faculty of Music, including targeted support for student scholarships, visiting artists and the opera program
Visitor parking information 

General Audience Information

In case of emergency, please notify an usher for assistance.

Good scents policy: All buildings are scent-free.

Find Us


Please wait for an appropriate break in the performance before entering the hall.


The use of cameras and recording devices is strictly prohibited due to copyright and privacy legislation.


Advance arrangements must be made to ensure space (groups of 8 or more). Contact or 519-661-2111 x80532. Teachers and band/orchestra/choir leaders – learn more about campus visits for school children and prospective music students.


Talbot College and the Music Building are equipped with elevators, ramp access, and accessible washrooms. Accessible parking is located proximate to both buildings.

Paul Davenport Theatre, von Kuster Hall, and Studio 242 are wheelchair accessible, with the exception of the Paul Davenport Theatre balcony. Please contact our box office team at 519-661-2111 x83391 – ideally two days in advance – for groups including three or more wheelchairs. Additional questions can be directed to 519-661-3767 or

Accessibility floor plans of Talbot College and the Music Building can be found on the Accessibility at Western website.


Campus rates and availability vary by lot and time of use and are subject to change. Pay-and-display and credit card entry visitor parking is available in the Talbot Lot and throughout campus. Please pay close attention to all parking lot signage for changes. All spaces are available on a first-come-first-serve basis. For complete visitor parking information by lot, including rates and information on complimentary weekend parking, visit the Parking Services website or call 519-661-3973.

The closest lots to the Don Wright Faculty of Music are the Talbot Lot (adjacent), South Valley Lot (4-6 min walk - enter via Music Building), and the Medway Lot (6-8 min walk over University Drive bridge)

Parking is free in the gated-side of Talbot Lot only (when gates are raised) effective 5pm Fridays through the weekend on Saturday and Sunday. Paid parking remains in place on the non-gated side next to the tennis centre. 

Lots can fill up quickly, especially for opera performances and "Fridays" concerts. Plan your time accordingly and be prepared to park in alternate lots. Drop off areas with ramp access are available next to the Music Building (von Kuster Hall) and Talbot College (Paul Davenport Theatre).


Unless otherwise noted, all concerts are free of charge and no advance booking is required. For ticketed performances (opera and Parsons and Poole), advance ticket purchase online is strongly recommended.

Purchase online: Visit opera and Parsons and Poole webpages. Advance tickets are available to purchase online via Mustang Events until 11:59pm Eastern time the day before each performance. Download the PDF ticket or send ticket to your mobile device. QR code on your ticket will be scanned at the door for entry. Printed tickets are not required however you may print at home if you choose.

For a list of all available 2023-24 ticketed events, visit Mustangs Events ticketing website

Phone purchase/inquiries: To order by phone or for ticketing assistance, please call Mustang Events (519) 661-4077. Please do not leave credit card information in your message.

Tickets: Physical tickets are not required for those who purchased online in advance. Simply bring your smart phone or device to show your digital ticket at the door, or you are welcome to pre-print your PDF tickets from home. If you have trouble accessing your tickets, first check your "Junk Mail" email folder, otherwise you can log into your Mustang Events account to download.

Door sales: If tickets are still available at the door, ticket cost is an additional $5. Credit and debit cards only. Cash is no longer accepted at the door.

Ticket tips and FAQ

Most of the 350+ recitals and concerts held each year at the Don Wright Faculty of Music are free. The decision to charge admission to select performances is for cost-recovery purposes, when production costs outweigh the curriculum’s budget allotment. Thank you for supporting our students and facilities!

Advance tickets

In general, “advance tickets” are available up to 11:59pm (Eastern time) the day before a performance. Visit opera and Parsons and Poole webpages to purchase online.

Door sales

In general, it’s a good idea to purchase tickets in advance whenever possible. All door sales cost $5 more than the advance ticket price and are payable by credit or debit card. Tickets are available for purchase at the door of the concert or event approximately 45 minutes beforehand. Availability of tickets at the door varies between each event. 

Reserved seating

All event seating is unreserved and seating is first-come-first-served except for fully staged opera performances (La Cenerentola and Albert Herring.

Still have questions? Please call 519-661-3767 or email

Smoking Policy

Effective July 1, 2019, smoking is not permitted anywhere on campus. This rule is in effect at all times (including weekends, evenings and during intermission) and includes all visitors to campus. Thank you for your understanding and patience. For more information, visit

Donations and Sponsorships

To support students and faculty, charitable donations can be made online or by mail to:

Don Wright Faculty of Music
Western University
1151 Richmond Street North
London, Ontario N6A 3K7

You may also discuss donation and sponsorship opportunities with:

Allison Price
Senior Development Officer
519-661-2111 ext. 85695

Stay up to date

Schedule changes are to be expected! Always check the master events calendar online for changes to the schedule before you leave home.

Sign up for our monthly events e-mail to hear about schedule changes and 150+ more events than ones listed in the concert brochure.

View all schedule changes from the printed brochure (distributed in August) on the concert brochure webpage.

To request a physical copy of the printed concert brochure, send your name and full address to The concert brochure may also be viewed online.

General event inquiries